9wiket Privacy Policy —
Your Data, Our Responsibility

9wiket (https://9wiket.vip) is an online gaming platform operated for players in Bangladesh. We take the privacy of our users very seriously. This Privacy Policy outlines how 9wiket collects, uses, stores, and protects your personal information.

In this policy, "we" and "our" refer to the 9wiket platform. "You" or "user" refers to any individual using our website or app. "Personal information" means any information that can directly or indirectly identify a person.

By creating an account on 9wiket or using our services, you are considered to have agreed to this Privacy Policy. We recommend reading it carefully before registering.

9wiket collects your information in several ways. A detailed list is provided below:

Information Collected at Registration:

• Full Name and Date of Birth
• Mobile Number & Email Address
• Password (stored in encrypted form)
• Preferred Language and Currency

Information collected during KYC verification:

• Copy of National ID (NID) or Passport
• Selfie or Live Photo
• Proof of Address (Utility Bill or Bank Statement)

Information collected during transactions:

• Mobile Banking Number (Mobile Banking, Nagad, Rocket)
• Deposit and Withdrawal History
• Transaction ID and Amount

Automatically collected information:

• IP Address & Device Type
• Browser Type and Operating System
• Site usage time and session data
• Information Collected from Cookies and Tracking Pixels

9wiket uses your personal information only for specific, legitimate purposes. We never use your data for reasons that are unrelated to our services.

9wiket uses industry-standard security technology to protect your data. Our servers are kept up to date and undergo regular security audits.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Password Hashing: Passwords are stored using the bcrypt algorithm.
• Two-Factor Authentication: Enabling 2FA is recommended for added security.
• Data Retention: After account closure, data may be retained for up to 5 years as required by law.
• Firewall Protection: A multi-layer firewall is active to block DDoS attacks and unauthorized access.
• Access Control: Only authorized personnel are permitted to access sensitive data.

In the event of a data breach, we are required to notify affected users and the relevant authorities within 72 hours.

9wiket never sells or rents your personal information. However, limited data may be shared in certain specific circumstances:

• Payment Processor: Payment gateways such as Mobile Banking, Nagad, and Rocket receive the necessary data to process transactions.
• Law Enforcement: Information may be disclosed under court order or as required by law.
• Security Partner: Anonymized data may be shared with third parties for fraud detection and AML compliance.
• Game Provider: Limited data required to operate games may be shared with the game software provider.

All third parties we share data with are contractually bound to uphold our privacy standards.

9wiket's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential Cookies: Essential for login sessions and site security. Disabling these will prevent the site from functioning properly.
• Performance Cookies: Used to analyze which pages on the site receive the most traffic.
• Functional Cookies: Helps remember your language preferences and settings.
• Marketing Cookies: Used to show relevant offers. You can disable these at any time.

You can delete or block cookies at any time through your browser settings. However, some features may become limited as a result.

As a 9wiket user, you have the following rights over your own personal information:

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You can request correction of any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data under certain conditions.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Portability: You can request your information in a portable format.
• Right to Object: You can object to your data being used for marketing purposes.

To exercise these rights, email [email protected]. We are obligated to respond to your request within 30 days.

9wiket strictly prohibits anyone under the age of 18 from creating an account. We believe keeping minors away from gambling is our social responsibility.

• Age verification is carried out at the time of registration.
• Proof of age is mandatory during the KYC process.
• Any account identified as belonging to a minor is immediately suspended.
• We do not intentionally collect any personal information from children.

If you become aware of a minor using our platform, please notify our support team immediately.

9wiket reserves the right to update this Privacy Policy at any time. The date of any changes will be noted at the top of this page. For significant updates, registered users may be notified via in-app notification.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.

For any questions or requests regarding our Privacy Policy, please contact us:

• Email: [email protected]
• Support Hours: Monday – Saturday, 9:00 AM – 10:00 PM
• Language: Support is available in both Bengali and English

For data protection requests, please include "Privacy Request" in the subject line of your email. We aim to respond within 30 business days.